Terms of service

Terms of Service

Last updated: August 2026

Welcome to Avelune.

We believe the things you agree to when shopping online should be understandable, so we've tried to keep these Terms as clear and straightforward as possible.

These Terms of Service explain the rules that apply when you visit our website, purchase from us, create an account, subscribe to recurring deliveries, or otherwise use the services offered through Avelune.

Throughout these Terms, “Avelune,” “we,” “us,” and “our” refer to Avelune & Co. and the business operating this store.

By accessing our website or placing an order with us, you agree to these Terms of Service, together with any other policies referenced on our website.

If you do not agree with these Terms, please do not use our website or place an order with us.

1. Using Our Store

You may use our website for personal, lawful purposes and to learn about or purchase our products.

When using our store, we ask that you do not:

  • Use the website for fraudulent, unlawful, or abusive purposes

  • Attempt to interfere with the security or operation of the website

  • Introduce viruses, malicious code, or other harmful technology

  • Attempt to gain unauthorised access to our systems or another customer's account

  • Use automated systems to scrape, reproduce, or commercially exploit our website without permission

  • Provide false or misleading information when placing an order

  • Use our website or content in a way that infringes another person's rights

We may restrict access to our website where reasonably necessary to protect Avelune, our customers, or the security and integrity of our services.

2. Your Information

When you place an order or create an account, you agree to provide information that is current, complete, and accurate.

This includes information such as your:

  • Name

  • Email address

  • Billing information

  • Shipping address

  • Payment details

Please check your details carefully before submitting an order.

If you notice an error after placing an order, contact us as soon as possible. We'll do our best to help, although we cannot guarantee that information can be changed once an order has already entered processing or been shipped.

You are responsible for keeping your account login details secure and for activity carried out through your account, except where the activity results from something for which Avelune is legally responsible.

3. Our Products

We work hard to present Avelune products as accurately and transparently as possible.

Product descriptions, photographs, ingredient information, quantities, dimensions, packaging and other information are provided to help you make an informed decision before purchasing.

Occasionally, there may be minor differences in packaging, colour, presentation, photography or other non-material details due to manufacturing updates, screen displays, photography conditions or product improvements.

We will not intentionally substitute a materially different product without telling you.

If we discover that important information about a product is incorrect, we'll make reasonable efforts to correct it.

Product Use

Please use Avelune products only as intended and follow any directions, care instructions, warnings or guidance provided on the product packaging or our website.

Our products should be kept out of reach of children where indicated and should not be ingested or used for purposes for which they were not designed.

Nothing in this section limits any rights you may have if a product is faulty, unsafe, incorrectly described, or otherwise fails to meet requirements imposed by applicable consumer law.

4. Orders

When you place an order, you are making an offer to purchase the products in your cart at the price and under the conditions displayed at checkout.

After your order is submitted, you may receive an automated confirmation letting you know that we've received it.

In certain circumstances, we may be unable to accept or fulfil an order.

This may happen because of:

  • Product unavailability

  • An unsuccessful or reversed payment

  • Suspected fraud or unauthorised payment activity

  • An obvious pricing or technical error

  • Incorrect shipping information

  • Legal or regulatory restrictions

  • An unusually large quantity that appears inconsistent with normal personal use

If we cannot fulfil your order, we'll contact you where reasonably possible.

If you've already been charged for an order that we cancel, we'll issue an appropriate refund to your original payment method.

We won't cancel a legitimate order simply because we later decide we would have preferred to charge a higher price.

5. Prices

Prices are shown in the currency displayed on our website or at checkout.

Depending on your location, prices may include or exclude applicable taxes, duties, shipping charges or other costs. Any charges collected by Avelune will be displayed before you complete your purchase where required.

International customers may also be responsible for import duties, taxes, customs fees or charges imposed by their destination country where these are not collected at checkout.

We may change our prices from time to time.

Price changes generally apply only to future purchases and do not retroactively change the price of an order you have already completed, except where there has been an obvious pricing error or where otherwise permitted or required by law.

6. Pricing Errors

We try to keep our website accurate, but mistakes can happen.

If a product is accidentally listed at an obviously incorrect price, we may contact you before fulfilment to explain the error.

You'll then have the option, where appropriate, to:

  • Continue with the purchase at the correct price, or

  • Cancel the affected order for a full refund

We won't knowingly use pricing errors to mislead customers.

7. Payment

By submitting payment information, you confirm that:

  • You are authorised to use the payment method provided

  • The information you provide is accurate

  • You authorise the applicable charges associated with your purchase

Payments may be processed by third-party payment providers.

We do not necessarily receive or store all of the payment information that you provide to those payment processors.

If your payment cannot be authorised, your order may not be processed.

8. Subscriptions

Some Avelune products may be available as recurring subscriptions.

We want subscriptions to make your routine simpler, not make you feel trapped.

How Your Subscription Works

When you choose a subscription option and complete your purchase, you authorise us and our payment providers to automatically charge your selected payment method for recurring orders at the price and frequency shown when you subscribe, unless you cancel or your subscription otherwise ends.

Your checkout will show the applicable:

  • Product

  • Subscription price

  • Discount, if applicable

  • Billing frequency

  • Delivery frequency

  • Shipping costs, if applicable

Please review these details before completing your purchase.

Automatic Renewal

Unless otherwise stated, subscriptions automatically continue and renew until cancelled.

By purchasing a subscription, you understand that future payments may be collected automatically using the payment method associated with your subscription.

Cancelling Your Subscription

You may cancel your subscription before your next order is processed by using the available account or subscription-management options or by contacting us.

Cancelling your subscription stops future renewals.

It does not automatically cancel an order that has already been successfully processed, packed or shipped.

If you realise you no longer want an order shortly after it has renewed, contact us as soon as possible. If fulfilment has not begun, we'll do our best to help.

If the order has already been processed or shipped, our Refund & Return Policy will apply.

Subscription Price Changes

We may occasionally need to change subscription pricing because of changes to product, manufacturing, fulfilment, shipping or other operating costs.

We will not intentionally change the amount of a future recurring charge without providing any notice required by applicable law.

Where appropriate, material price changes will apply prospectively so that you have an opportunity to decide whether you wish to continue your subscription.

Failed Subscription Payments

If a recurring payment cannot be processed, we or our payment provider may retry the payment or ask you to update your payment information.

A subscription may be paused, cancelled, or otherwise affected if payment cannot be successfully collected.

Promotional Subscription Pricing

Introductory offers and subscription discounts may be subject to separate conditions displayed at the time of purchase.

Unless explicitly stated otherwise, a promotional price does not necessarily mean that the same promotional rate will be available indefinitely.

Any ongoing price and frequency applicable to the subscription will be displayed as required during the purchase process.

9. Promotions, Offers & Discount Codes

From time to time, we may offer:

  • Discount codes

  • Bundles

  • Introductory offers

  • Subscription discounts

  • Limited-time promotions

  • Gifts with purchase

  • Other promotional offers

Specific promotions may have their own eligibility requirements, dates, limits or conditions.

Unless stated otherwise:

  • Promotions cannot be exchanged for cash

  • Discounts generally cannot be applied retrospectively

  • Multiple promotional codes may not be combined

  • Promotions may be limited to one use per customer or household

We may refuse or cancel the use of a promotion where we reasonably believe there has been fraud, manipulation, duplicate-account abuse or deliberate exploitation of an offer.

We will not retroactively remove a legitimate promotion from an order simply because a customer obtained a better price under an offer that was valid when the purchase was made.

10. Shipping & Delivery

Processing times, delivery estimates, shipping availability and other delivery information are explained in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise.

Occasionally, parcels may be delayed by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transport disruption or other unexpected events.

If there is a problem with your delivery, please contact us and we'll do our best to help determine what happened.

Nothing in this section removes any delivery rights you may have under applicable consumer law.

11. Returns, Refunds & Our First Box Promise

Returns and refunds are governed by our Refund & Return Policy.

Where offered, our 30-Day First Box Promise is also subject to the eligibility conditions explained in that policy.

The Refund & Return Policy forms part of these Terms.

Nothing in these Terms or our Refund & Return Policy limits any refund, repair, replacement, cancellation or other remedy that you are legally entitled to receive.

12. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as quickly as possible.

We'll make reasonable efforts to help before fulfilment begins.

However, once an order has been processed, packed or handed to the carrier, we may no longer be able to modify or cancel it.

If your order has already shipped, you may still be eligible for a return under our Refund & Return Policy or applicable consumer law.

13. Availability

Products may occasionally sell out or become temporarily unavailable.

Adding a product to your cart does not necessarily reserve inventory.

If we are unable to supply a product after you've paid for it, we'll contact you and provide an appropriate solution, which may include a refund, replacement or alternative where you agree to it.

14. Reviews, Photos & Other Customer Content

We love hearing about your experience with Avelune.

If you voluntarily submit a review, photograph, video, testimonial, comment or other content to us, you confirm that:

  • The content is yours or you have permission to share it

  • Your review reflects your genuine experience

  • The content does not knowingly contain false or misleading claims

  • It does not infringe someone else's intellectual property or privacy rights

  • It does not contain unlawful, threatening or abusive material

When you submit content for publication, you give Avelune permission to reproduce, display, format and share that content for purposes connected with operating and promoting our business, unless otherwise agreed.

You continue to own any rights in your original content that belong to you.

Where required, we will seek additional permission before using content in ways that go beyond what you could reasonably expect when submitting it.

We may choose not to publish or may remove content that violates these Terms, but we will not suppress a genuine negative review simply because it is critical of Avelune.

15. Intellectual Property

The Avelune website and its original content, including our:

  • Brand name

  • Logos

  • Product imagery

  • Photography

  • Written content

  • Graphics

  • Layouts

  • Illustrations

  • Videos

  • Advertising materials

  • Product presentation

are owned by Avelune, licensed to us, or otherwise used with permission and are protected by applicable intellectual property laws.

You are welcome to browse and share links to our website for personal purposes.

You may not reproduce, copy, sell, modify, distribute, commercially exploit or falsely represent our content as your own without permission, except where permitted by law.

16. Third-Party Services

Our store relies on third-party services to help us operate.

These may include providers involved in:

  • Website hosting

  • Ecommerce functionality

  • Payment processing

  • Subscription management

  • Shipping and fulfilment

  • Analytics

  • Customer communication

Some features may therefore be subject to the terms or privacy practices of those providers.

Where our website contains links to third-party websites, those websites are operated independently from Avelune.

We are not responsible for third-party content or services simply because we provide a link to them, although this does not affect any responsibility Avelune may have for services we have directly arranged as part of your purchase.

17. Website Availability

We want our website to work smoothly, but no website is completely immune from interruptions.

We may occasionally need to:

  • Carry out maintenance

  • Correct technical problems

  • Update features

  • Improve security

  • Temporarily restrict access

We do not promise that the website will be available without interruption at every moment.

However, we will not use this section to avoid responsibilities that we cannot lawfully exclude.

18. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and current.

Occasionally, there may be typographical errors, technical mistakes or outdated information.

If we become aware of a material error, we'll make reasonable efforts to correct it.

If an error materially affects an order you've already placed, we'll handle the situation fairly and in accordance with applicable law.

19. Privacy

Your privacy matters to us.

Information about how we collect, use, store and share personal information is explained in our Privacy Policy.

By using our store, you acknowledge that your personal information will be handled as described in that policy and in accordance with applicable privacy and data-protection requirements.

20. Things Outside Our Reasonable Control

Sometimes circumstances occur that neither you nor we could reasonably prevent.

These might include:

  • Natural disasters

  • Severe weather

  • War or civil disruption

  • Government restrictions

  • Strikes or transport disruption

  • Carrier interruptions

  • Widespread internet or infrastructure failures

  • Customs delays

  • Other events outside our reasonable control

Where these events affect our ability to fulfil an order, we'll make reasonable efforts to keep you informed and find an appropriate solution.

This section does not remove any right to a refund or other remedy that cannot legally be excluded.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the fullest extent permitted by applicable law, Avelune will not be responsible for losses that:

  • Were not reasonably foreseeable when you purchased from us

  • Result from misuse of a product contrary to provided instructions

  • Arise from unauthorised or unlawful use of our website

  • Are purely indirect or consequential and are not required to be compensated under applicable law

If you are purchasing Avelune products as a consumer, these Terms are not intended to remove statutory guarantees or other consumer protections that apply to your purchase.

Nothing in these Terms excludes liability that cannot legally be excluded.

22. Your Consumer Rights

This part is important.

These Terms are intended to explain our relationship with you, not take away rights that the law gives you.

Depending on where you live, consumer-protection laws may give you additional rights regarding:

  • Product quality

  • Product safety

  • Accurate descriptions

  • Delivery

  • Cancellations

  • Returns

  • Refunds

  • Repairs

  • Replacements

  • Recurring subscriptions

Nothing in these Terms is intended to exclude, restrict or reduce any consumer right or remedy that cannot legally be excluded or restricted.

If the laws that apply to you provide greater protection than these Terms, those legal protections will continue to apply.

23. Fair Use & Fraud

We want our policies, promotions and guarantees to be generous to genuine customers.

We may take reasonable steps to investigate or refuse transactions where we believe there is evidence of:

  • Payment fraud

  • Identity theft

  • Deliberate refund abuse

  • Repeated misuse of promotional offers

  • False claims

  • Manipulation of our First Box Promise

  • Unauthorised resale or commercial exploitation

Any action we take under this section will be reasonable in the circumstances and will not limit rights you cannot legally waive.

24. Changes to These Terms

As Avelune grows, we may occasionally update these Terms to reflect changes to:

  • Our store

  • Our products

  • Our services

  • Technology

  • Business practices

  • Legal or regulatory requirements

The latest version will always be published on this page together with its updated date.

Changes generally apply from the date the updated Terms are published.

We will not use a change to these Terms to retroactively remove rights relating to a purchase you already completed.

Where a material change directly affects an ongoing subscription, we will provide any notice required by applicable law.

25. If Part of These Terms Cannot Be Enforced

If a court or other competent authority decides that part of these Terms is invalid or cannot be enforced, the remaining sections will continue to apply to the extent permitted by law.

Where possible, the affected provision should be interpreted in a way that most closely reflects its original purpose while remaining lawful.

26. No Waiver

If we do not immediately enforce a provision of these Terms, that does not necessarily mean we have permanently waived our right to enforce it later.

Similarly, nothing in this section allows us to revive a right that has legally expired or override mandatory consumer protections.

27. Governing Law

These Terms and your use of the Avelune store are governed by the laws of Singapore, except to the extent that mandatory consumer-protection laws in your country or jurisdiction apply regardless of this choice of law.

Nothing in this section is intended to deprive you of consumer protections that you are legally entitled to receive in the country where you live.

Any dispute will be handled in accordance with applicable law and the jurisdictional rules that legally apply to the parties.

28. Resolving Problems

If something has gone wrong, we'd much rather hear from you before things become complicated.

Please contact us and explain what's happened.

We'll make reasonable efforts to review the issue and find a fair solution.

Nothing in this section prevents either you or Avelune from exercising any legal rights or using any dispute-resolution process available under applicable law.

29. Contact Us

Questions about these Terms?

We're here to help.

If there's something you don't understand, or you'd like to speak with us about an order, subscription or your use of our website, please contact us through our Contact Us page.

We'd rather help clear something up than leave you wondering.

Avelune & Co.