Shipping Policy

Last updated: August 2026

There’s always a little excitement in waiting for something new to arrive, and we want the journey from our hands to yours to feel as simple and reassuring as possible.

Here’s a little about what happens after you place your Avelune order.

Once Your Order Is Placed

As soon as your order comes through, we begin getting everything ready for you.

Please allow around 2–3 business days for us to process and prepare your order before it leaves for delivery.

This gives us time to make sure everything is in order before your parcel begins its journey to you.

Business days exclude weekends and public holidays, so orders placed around those times may take a little longer to get moving.

On Its Way to You

Once your order has been dispatched, delivery usually takes around:

10–15 business days

Including processing time, most Avelune orders arrive approximately 12–18 business days after the order is placed.

We know waiting can feel longer when you’re looking forward to something, so we’ll always try to make the process as smooth as we can.

These delivery times are estimates rather than guarantees, as every parcel has its own journey and some things along the way are outside our control.

Following Your Parcel

When tracking is available, we’ll send your tracking details once your order has been dispatched.

You may notice that the tracking page doesn’t update immediately.

That’s completely normal.

Sometimes carriers need a little time to scan the parcel into their system, and there may also be stretches during its journey where your parcel is moving even though no new tracking update appears.

If things seem unusually quiet for a while, you’re always welcome to reach out to us.

If Your Parcel Is Taking a Little Longer

Most parcels arrive within the expected timeframe, but occasionally the journey takes a little longer than planned.

Delays can happen because of things such as:

• Busy shipping periods

• Customs processing

• Public holidays

• Weather

• Carrier disruptions

• International transit

• Unexpected transport delays

We know it isn’t much fun wondering where your order is.

If your parcel has gone significantly beyond the expected delivery window, send us your order number and we’ll take a look with you.

A Little Help From You

Before completing your order, please take a moment to make sure your delivery details are correct.

A small typo in an apartment number, postal code or street name can sometimes send a parcel on a much longer adventure than anyone intended.

If you notice something wrong after ordering, contact us as soon as you can.

If your parcel hasn’t been processed yet, we’ll do our best to update the details for you.

Once an order has already been dispatched, however, we may not be able to change or redirect it.

If a parcel is returned because the delivery information entered at checkout was incomplete or incorrect, we may need to ask you to cover the cost of sending it again.

Wherever You Are

Avelune orders may travel across borders to reach members of our community around the world.

International parcels can occasionally spend a little extra time with customs or local authorities before continuing their journey.

These checks are outside our control, but they are a normal part of international shipping.

Depending on where you live, your country may also charge import duties, taxes or customs fees.

Where these aren’t already collected at checkout, they may need to be paid directly to your local authority or carrier.

If Your Parcel Goes Missing

It doesn’t happen often, but if tracking suggests your parcel may have been lost along the way, please let us know.

We’ll review the tracking information and work with the carrier where appropriate to understand what happened.

Depending on the circumstances, we’ll work with you towards an appropriate replacement, refund or other solution.

You shouldn’t feel like you’re left figuring it out alone.

If Tracking Says “Delivered”

Sometimes a carrier marks a parcel as delivered shortly before it actually reaches your doorstep.

If that happens, we recommend giving it until the end of the day and having a quick look:

• Around your usual delivery area

• With anyone else in your household

• With neighbours

• At your building reception or mail area

You can also contact the carrier directly using your tracking number.

If you’ve checked and your parcel still hasn’t appeared, get in touch with us and we’ll help you look into it.

Your Order May Arrive in More Than One Parcel

Occasionally, an order containing several items may be sent separately.

If this happens, don’t worry if everything doesn’t arrive together.

You may receive more than one tracking number, and one parcel may simply be a little further along in its journey than the other.

Once Your Order Has Left Us

Once your parcel has been handed over to the carrier, we’re usually unable to change its address, redirect it or cancel the shipment.

If you change your mind after your order has already been dispatched, that’s okay.

Simply wait for it to arrive and have a look at our Refund & Return Policy for what to do next.

A Small Note About Delivery Times

We’ll always do our part to get your order prepared and on its way within the expected timeframe.

Once it leaves us, however, the final part of the journey is handled by shipping carriers and, for some international orders, customs authorities.

That means the occasional delay can happen even when everything has gone smoothly on our side.

Our shipping estimates are there to give you a realistic idea of when to expect your order, not to leave you wondering.

And of course, nothing in this policy takes away any rights you may have under the consumer laws that apply where you live.

If You Ever Need Us

Ordering online shouldn’t mean feeling like you’re on your own once you’ve checked out.

If your parcel is taking longer than expected, your tracking looks unusual, or you simply want a little reassurance about where your order is, reach out to us through our Contact Us page.

Send us your order number and we’ll take a look with you.

Thank you for choosing Avelune and for letting us become a small part of your everyday routine.

With care,
The Avelune Team